Refund policy

We hope you love your purchase, but if you are not entirely satisfied, we're here to help.

Returns
Change of mind returns are unable to be accepted (except for customers located in the EU exercising their statutory 14-day right of withdrawal).
Items considered to be faulty are eligible for a return or remedy. If you have received an item you believe to be faulty, please contact us at subscriptions@russh.com. Please send your order number, description of the fault and images of the fault and we will work with you to resolve it in line with the Australian Consumer Guarantee.
Magazine Subscriptions: if you have not received your subscription issue(s) and/or free gift within a month of the expected arrival date please contact us at subscriptions@russh.com.
For more information on issue release dates please see our Frequently Asked Questions page.

Refunds (if applicable)
If a refund is required, we will initiate a refund to your or original method of payment. You will receive the funds within 2-5 business days, or longer depending on your card issuer's policies.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 3-10 business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at subscriptions@russh.com with your order number.

Exchanges
Unfortunately, exchanges are not offered at this time. Please choose carefully when ordering.

Cancellations & EU Right of Withdrawal
Standard orders cannot be cancelled once placed. However, if you are a customer based in the European Union (EU), you have the legal right to withdraw from your purchase within 14 days without giving any reason.

To exercise this right, you can use the Withdrawal / Cancellation Button available on our storefront, or contact us at subscriptions@russh.com. If using the automated button, you will be required to provide your name and order reference number, and you will receive an automatic confirmation email once submitted. Please note that you will be responsible for covering the direct costs of shipping the items back to us.

Note for Magazine Subscriptions: If you choose to withdraw from a subscription service after the issues have already begun delivering, you may be liable for the pro-rata cost of the service provided up until the point of cancellation.

Contact Us
If you have any questions regarding your purchase, please contact us at subscriptions@russh.com.